Privacy Policy
Last updated: 20/11/2025
Website: www.skincancerfocus.com.au
Clinic Name: Skin Cancer Focus
Contact: admin@skincancerfocus.com.au, Tel: 08 6166 3737
1. Introduction
Skin Cancer Focus is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or interact with our clinic.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, you agree to the practices described in this policy.
2. What Personal Information We Collect
We may collect the following types of information:
2.1 Information you provide
- Name
- Date of birth
- Contact details (phone, email, address)
- Appointment details or enquiries
- Medical information you choose to submit through forms or telehealth portals
- Billing or payment information (when applicable)
2.2 Automatically-collected information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages viewed
- Referring website
- Cookies and analytics data
2.3 Sensitive information
As a medical clinic, we may collect health information necessary for your care.
We only collect sensitive information with your consent, unless permitted by law.
3. How We Collect Personal Information
We collect information through:
- Website contact forms
- Online bookings
- Phone calls, emails, or SMS
- In-person appointments
- Digital tools (e.g., telehealth, photo uploads)
- Cookies and analytics tools (e.g., Google Analytics)
4. Why We Collect Your Information
We collect and use your information to:
- Provide medical services and treatment
- Process bookings and enquiries
- Communicate with you regarding appointments or clinical care
- Maintain accurate medical records
- Manage billing and payments
- Improve our website functionality and user experience
- Comply with legal and regulatory obligations
- Send informational material (only with your consent)
We will not use your information for any purpose unrelated to your care without your consent.
5. How We Store and Protect Your Information
We store personal information using:
- Secure practice management systems
- Encrypted servers
- Password-protected databases
- Secure electronic communications platforms
We take reasonable steps to protect your data from:
- Unauthorised access
- Misuse or loss
- Modification or disclosure
- Cybersecurity threats
When no longer required, information is securely destroyed in accordance with health record retention laws.
6. Disclosure of Personal Information
We may disclose your information to:
- Medical practitioners and staff involved in your care
- Pathology and imaging providers
- Pharmacists
- Specialists or other healthcare providers
- IT or administrative service providers (who must comply with privacy requirements)
- Medicare, insurers, or billing agents (when applicable)
- Government or regulatory bodies where legally required (e.g., mandatory reporting)
We do not sell, rent, or trade your personal information.
We generally do not disclose personal information overseas unless required for a specific service. If this occurs, we take steps to ensure it is protected.
7. Cookies and Website Analytics
Our website uses cookies to:
- Improve site performance
- Remember your preferences
- Analyse traffic and usage patterns
You may disable cookies via your browser settings, though some features may not work as intended.
We use analytics tools (e.g., Google Analytics) that may store data on servers located overseas.
8. Third-Party Links
Our website may contain links to external sites.
We are not responsible for the privacy practices of third-party websites.
9. Accessing and Correcting Your Information
You may request:
- Access to your personal or health information
- Corrections to inaccurate information
Requests can be made by contacting us (see Section 13).
We may need to verify your identity before issuing records.
10. How You Can Make a Complaint
If you have concerns about how your information has been handled, you can contact us directly.
We will respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au | 1300 363 992
11. Children’s Privacy
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in legislation or clinic operations.
The latest version will always be available on our website.
13. Contact Us
For privacy enquiries, access requests, or complaints, please contact:
Skin Cancer Focus
Email: admin@skincancerfocus.com.au
Phone: 08 6166 3717
